STANLEY Healthcare Managed Services Maximize Value of RTLS Solutions across the Enterprise
By Your Side™ services include system auditing and validation, asset and temperature tag management and ongoing customer success management
WALTHAM, Mass., December 6, 2016 — STANLEY Healthcare, a market leading provider of visibility solutions and analytics for the healthcare industry, today announced four new groundbreaking services to assist customers with managing its solutions to increase efficiency and improve patient safety:
- Environmental Monitoring Tag Calibration & Certification to handle all aspects of replacing and configuring NIST-traceable temperature tags;
- Asset Tag Management for end-to-end management of asset tags, including monitoring battery status and replacing as needed;
- Proactive On-Site Services offering annual or semi-annual review of the health of life-safety applications such as Infant Protection;
- Customer Success Management to drive increased value from STANLEY Healthcare’s solutions throughout the product lifecycle.
The services are offered as part of the By Your Side lifetime customer care commitment, STANLEY Healthcare’s proprietary approach to ensuring that every customer is successful with its solutions. “We developed these new services in response to feedback from our customers,” says Marty Guay, President of STANLEY Healthcare. “RTLS solutions have become more complex and larger in scope, spanning the entire enterprise and involving thousands of assets and multiple applications. Our customers look to us for management services and best practices that will allow them to operate efficiently and get the most value from their RTLS investment.”
STANLEY Healthcare’s innovative approach to customer service and engagement has been recognized with a Salesforce Service Surfboard Award. The new services extend the range of options available to customers throughout the lifecycle of their solution.
Each of the services applies STANLEY Healthcare’s IMPACT™ customer engagement methodology—a collaborative framework for engaging with customers to solve real-world business problems. The services are designed for customers of STANLEY Healthcare’s Real-Time Location System (RTLS) solutions, including Asset Management, Environmental Monitoring, Hand Hygiene Compliance Monitoring, Patient Flow, Staff Workflow, Hugs® Infant Protection, Patient Protection and Staff Protection. Together, they represent a new standard in managed services for RTLS applications.
Environmental Monitoring Tag Calibration & Certification
STANLEY Healthcare’s ISO-17025-accredited Environmental Monitoring Tag Calibration and Certification Program provides a simple and easy way to manage annual recalibration of wireless temperature tags to the standards of the National Institute of Standards and Technology (NIST).
Asset Tag Management
With the Asset Tag Management Program, STANLEY Healthcare takes responsibility for all aspects of maintaining a large fleet of asset tags, including monitoring battery and firmware status and managing needed updates such as batter replacement.
Proactive On-Site Services
For life safety applications such as Infant Protection, Patient Protection and Staff Protection, STANLEY Healthcare’ Proactive On-Site Services form the cornerstone of essential maintenance and validation. Services includes annual or semi-annual testing, troubleshooting to resolve identified issues, refresher training and a comprehensive report of findings.
Customer Success Management
This managed service is designed to help customers realize maximum value from their RTLS investment. A Customer Success Manager works with each customer right from initial planning to monitor system use and adoption and help drive continuous improvement and greater value.
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